Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

RETURN POLICY

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Copyright &copy 2024 Drenched

DRENCHED

RETURN POLICY

At DRENCHED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.
 
Eligibility for Returns
 
– Items must be returned within 14 days from the date of purchase.
– Proof of purchase (receipt or order confirmation) is required for all returns.
 
How to Initiate a Return
 
Contact Us:
   – Email: info@letsgetdrenched.com
   – Text: 619-432-5412
   – Include your order number, the item(s) you wish to return, and the reason for the return.
 
Prepare Your Package:
   – Place the item(s) in their original packaging.
   – Include your proof of purchase.
 
Ship Your Return:
   – We recommend using a trackable shipping method. DRENCHED is not responsible for items lost or damaged in transit.
   – Ship the package to:
     DRENCHED
     335 Vista Village Drive
     #1061
     Vista, CA 92083
 
Refunds and Processing Time
 
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within [5-10] business days.
– Refunds will be credited to your original method of payment.
– Original Shipping costs will be refunded. Buyer pays return shipping costs.
 
Exchanges
 
– If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item.
 
Damaged or Defective Items
 
– If you received a damaged or defective item, please contact us immediately via email at drenchedtanning@yahoo.com or text at 619-432-5412 with details and photos of the damage or defect.
– We will arrange for a replacement or refund, including any shipping costs incurred.
 
Questions
 
– If you have any questions about our return policy, please contact us at:
  – Email: drenchedtanning@yahoo.com
  – Text: 619-432-5412
 
Thank you for shopping with DRENCHED. We appreciate your business and are here to help with any issues or concerns.