At DRENCHED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.
Eligibility for Returns
– Items must be returned within 14 days from the date of purchase.
– Proof of purchase (receipt or order confirmation) is required for all returns.
How to Initiate a Return
Contact Us:
– Email: info@letsgetdrenched.com
– Text: 619-432-5412
– Include your order number, the item(s) you wish to return, and the reason for the return.
Prepare Your Package:
– Place the item(s) in their original packaging.
– Include your proof of purchase.
Ship Your Return:
– We recommend using a trackable shipping method. DRENCHED is not responsible for items lost or damaged in transit.
– Ship the package to:
DRENCHED
335 Vista Village Drive
#1061
Vista, CA 92083
Refunds and Processing Time
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within [5-10] business days.
– Refunds will be credited to your original method of payment.
– Original Shipping costs will be refunded. Buyer pays return shipping costs.
Exchanges
– If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item.
Damaged or Defective Items
– If you received a damaged or defective item, please contact us immediately via email at drenchedtanning@yahoo.com or text at 619-432-5412 with details and photos of the damage or defect.
– We will arrange for a replacement or refund, including any shipping costs incurred.
Questions
– If you have any questions about our return policy, please contact us at:
– Email: drenchedtanning@yahoo.com
– Text: 619-432-5412
Thank you for shopping with DRENCHED. We appreciate your business and are here to help with any issues or concerns.
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