At DRENCHED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.

 

 

– Items must be returned within 14 days from the date of purchase.

– Proof of purchase (receipt or order confirmation) is required for all returns.

 

 

Contact Us:

   – Email: info@letsgetdrenched.com

   – Text: 619-432-5412

   – Include your order number, the item(s) you wish to return, and the reason for the return.

 

   – Place the item(s) in their original packaging.

   – Include your proof of purchase.

 

   – We recommend using a trackable shipping method. DRENCHED is not responsible for items lost or damaged in transit.

   – Ship the package to:

     DRENCHED

     335 Vista Village Drive

     #1061

     Vista, CA 92083

 

 

– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

– Approved refunds will be processed within [5-10] business days.

– Refunds will be credited to your original method of payment.

– Original Shipping costs will be refunded. Buyer pays return shipping costs.

 

 

– If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item.

 

 

– If you received a damaged or defective item, please contact us immediately via email at drenchedtanning@yahoo.com or text at 619-432-5412 with details and photos of the damage or defect.

– We will arrange for a replacement or refund, including any shipping costs incurred.

 

 

– If you have any questions about our return policy, please contact us at:

  – Email: drenchedtanning@yahoo.com

  – Text: 619-432-5412

 

Thank you for shopping with DRENCHED. We appreciate your business and are here to help with any issues or concerns.