Day: October 9, 2024

WHY CHOOSE DRENCHED?

DRENCHED is a small women owned business, made up of a team of beauty pros. We understand the need for personal connection when getting beauty services, because they are more than just a part of our beauty routine, they are intimate experiences. Self care is something we all need and feeling confident about ourselves, inside […]

RETURN POLICY

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Copyright &copy 2024 Drenched

DRENCHED

RETURN POLICY

At DRENCHED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.
 
Eligibility for Returns
 
– Items must be returned within 14 days from the date of purchase.
– Proof of purchase (receipt or order confirmation) is required for all returns.
 
How to Initiate a Return
 
Contact Us:
   – Email: info@letsgetdrenched.com
   – Text: 619-432-5412
   – Include your order number, the item(s) you wish to return, and the reason for the return.
 
Prepare Your Package:
   – Place the item(s) in their original packaging.
   – Include your proof of purchase.
 
Ship Your Return:
   – We recommend using a trackable shipping method. DRENCHED is not responsible for items lost or damaged in transit.
   – Ship the package to:
     DRENCHED
     335 Vista Village Drive
     #1061
     Vista, CA 92083
 
Refunds and Processing Time
 
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within [5-10] business days.
– Refunds will be credited to your original method of payment.
– Original Shipping costs will be refunded. Buyer pays return shipping costs.
 
Exchanges
 
– If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item.
 
Damaged or Defective Items
 
– If you received a damaged or defective item, please contact us immediately via email at drenchedtanning@yahoo.com or text at 619-432-5412 with details and photos of the damage or defect.
– We will arrange for a replacement or refund, including any shipping costs incurred.
 
Questions
 
– If you have any questions about our return policy, please contact us at:
  – Email: drenchedtanning@yahoo.com
  – Text: 619-432-5412
 
Thank you for shopping with DRENCHED. We appreciate your business and are here to help with any issues or concerns.