Day: July 2, 2024

OUR FAVORITE PRODUCT: The Flawless Finish Powder

We know we are not supposed to play favorites, but when a single product offers so many solutions to our Beaty routine and keeps it clean….how can we not? We love clean beauty and getting the most out of our purchases, but let’s be honest, this isn’t always easy to find. Sometimes it feels like […]

RETURN POLICY

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Copyright &copy 2024 Drenched

DRENCHED

RETURN POLICY

At DRENCHED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.
 
Eligibility for Returns
 
– Items must be returned within 14 days from the date of purchase.
– Proof of purchase (receipt or order confirmation) is required for all returns.
 
How to Initiate a Return
 
Contact Us:
   – Email: info@letsgetdrenched.com
   – Text: 619-432-5412
   – Include your order number, the item(s) you wish to return, and the reason for the return.
 
Prepare Your Package:
   – Place the item(s) in their original packaging.
   – Include your proof of purchase.
 
Ship Your Return:
   – We recommend using a trackable shipping method. DRENCHED is not responsible for items lost or damaged in transit.
   – Ship the package to:
     DRENCHED
     335 Vista Village Drive
     #1061
     Vista, CA 92083
 
Refunds and Processing Time
 
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within [5-10] business days.
– Refunds will be credited to your original method of payment.
– Original Shipping costs will be refunded. Buyer pays return shipping costs.
 
Exchanges
 
– If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item.
 
Damaged or Defective Items
 
– If you received a damaged or defective item, please contact us immediately via email at drenchedtanning@yahoo.com or text at 619-432-5412 with details and photos of the damage or defect.
– We will arrange for a replacement or refund, including any shipping costs incurred.
 
Questions
 
– If you have any questions about our return policy, please contact us at:
  – Email: drenchedtanning@yahoo.com
  – Text: 619-432-5412
 
Thank you for shopping with DRENCHED. We appreciate your business and are here to help with any issues or concerns.